We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@versistore.com. If your return request is approved, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
• Perishable goods (such as food, flowers or plants)
• Custom or personalized products
• Personal care items
• Hazardous materials, flammable liquids or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the product you want is to return the item you received and make a separate purchase once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.
If you have not received your refund within 15 business days after approval, please contact us at info@versistore.com.